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Salesforce Service Cloud Training & Certification Assistance

4.9 Rating | 2,107 Learners | Read Reviews

Course Duration: 20 Hrs

Associated Certification - Service Cloud Consultant

About the Course:

Salesforce Service Cloud Training Program by Jeet Singh is focused to provide knowledge and skills to become a successful Salesforce Service Cloud Consultant. The course has been designed to deliver in-depth knowledge and concepts which are crucial for the day to day activities of a Salesforce Service Cloud Consultants. The course also help you form strong understanding for job interviews and certifications. Practical scenarios along with core concepts are covered in the course along with several case studies & used cases.

Training Highlights

  • Focus on Hands on training
  • Live Sessions
  • Assignments
  • Case Studies
  • Projects
  • Video Recordings of all sessions
  • Certification Assistance
  • Sample Resumes
  • Mock Certification Tests
Design Implementation Strategies
  • Given a scenario, determine how to facilitate a successful consulting engagement
  • Given a scenario, determine appropriate contact center deployment strategies.
Understand Service Cloud Solution Design
  • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations and design trade-offs.
  • Distinguish when it is appropriate to include custom application development.
  • Distinguish the key components that contribute to performance optimization within a design.
  • Describe the user experience requirements that can be solved by the Service Cloud Console.
Work with Knowledge Management
  • Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback.
  • Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance.
  • Compare and contrast Content, Solutions, and Knowledge.
  • Given a set of requirements, determine how to configure data categories, article types, and publishing workflow.
  • Distinguish the key factors to consider when designing a Knowledge data migration strategy.
Understand Interaction Channels
  • Describe the use cases and functionality for each interaction channel including email, CTI/telephony, portal/sites, chat and social media.
  • Differentiate between the available email-to-case solutions and explain how to configure each.
  • Explain the Salesforce CTI features, architecture, and implications.
  • Given a set of requirements, recommend the appropriate portal solution.
  • Explain the design considerations and best practices when configuring a channel solution.
Work with Case Management
  • Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
  • Describe the relationships between cases and other areas such as assets, entitlements, portals, and Knowledge.
  • Given a set of KPIs, determine the appropriate case management solution.
  • Identify use cases for Chatter, Chatter Answers and Case Feed within case management.
  • Explain the capabilities, use cases, and how to configure the service entitlements in Salesforce.
  • Explain the capabilities and use cases of Visual Workflow (Flows) pertinent to case management.
  • Identify capabilities for managing cases using social media monitoring technology.
Work with Contact Center Analytics
  • Given a set of desired metrics, determine the appropriate reporting solution taking into account data sources, data volume, and various contact center technologies.
  • Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
  • Given a scenario, recommend appropriate strategies to measure adoption given customer size, implementation design, and required metrics.
Topic 1 - Industry Knowledge
Topic 2 - Implementation Strategies
Topic 3 - Service Cloud Solution Design
Topic 4 - Knowledge Management
Topic 5 - Interaction Channels
Topic 6 - Case Management
Topic 7 - Contact Center Analytics
Topic 8 - Integration and Data Management

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Do you provide placement Assistance?
Yes, we are associated with multiple recruiting companies and can help you get a job through one of our associates. Please click here to send us our details and queries. One of our counselors will get in touch.
Do you provide Career Counseling?
Yes, we understand that while you plan to make a career in a new technology, you need a lot of guidance and assistance to take the right decisions. We help you understand which technology is right for you based on your qualification and prior work experience. It helps you decide which technology to get into. Please click here to send us our details and queries. One of our counselors will get in touch.
Are the trainers experienced professionals?
Yes, we have highly experienced trainers, best in the Industry with 8+ years of Experience in their respective domains. All the trainers working with us possess Training experience as well and are regular corporate trainers doing corporate trainings for some of the biggest companies.
What if I miss a session?
Every session you attend is recorded and shared with you after the session. Now that means you never miss on a session. Even if you are not able to attend one of the sessions due to any given reason, you have the recording available right after the session to go through. If you have any doubts post the session, you can ask the trainer to be able to attend the missed topics in some other ongoing session.
Will I get practical knowledge?
Yes, we share real-time case studies and assignments during the trainings. This helps you get a good understanding of practical use cases and helps you clear the interview. It also helps you work smoothly on projects once you take a job after your training. These Assignments and used cases are from trainers’ past projects, which they were involved in.
Will I get to work on real time projects?
Yes, we share real-time case studies and assignments during the trainings. This helps you get a good understanding of practical use cases and helps you clear the interview. It also helps you work smoothly on projects once you take a job after your training. These Assignments and used cases are from trainers’ past projects, which they were involved in.

Upcoming Service Cloud Training Batches

Dec 2 Sat-Sun 7 PM IST USD 499 Enroll Now

Salesforce Admin + Developer Training Course Review

Paresh Jain:

The course is well structured, and topics are explained in details. I have now hands-on experience with the features and functionality of Salesforce.

Sunil Gandhi:

Jeet Singh helped me in getting knowledge in the field and the teaching is mostly related to the real time scenario. Helped me a lot in getting certified with Mock Tests and Sample questions.

Rahul Totala:

The training is well organized and it explained the fundamentals of the Salesforce. Thanks to this Jeet Singh, I am able to take my career up to a new level.

Comprehensive Training Programs
We have the most comprehensive training programs which cover all the concepts from the most basic ones to the most advanced ones.
Real-time Case Studies and Assignments
We share real-time case studies and assignments during the trainings. This helps you get a good understanding of practical use cases and helps you clear the interview. It also helps you work smoothly on projects once you take a job after your training. These Assignments and used cases are from trainers’ past projects, which they were involved in.
Highly Experienced Trainers
We have highly experienced trainers, best in the Industry with 8+ years of Experience in their respective domains. All the trainers working with us possess Training experience as well and are regular corporate trainers doing corporate trainings for some of the biggest companies.
Longer Course Duration
We understand that to become an expert in a subject requires time and hence we offer longer course duration. This is due to detailed training programs with assignments and real-time case studies. Access to Learning Portal: We provide you FREE Lifetime access to our learning portal. You can use this portal to access study material, read detailed topics, work on assignments, submit projects, take mock tests, post your queries, view sample resumes, access Free training programs.
Extensive Study material
We share extensive study material to help the trainees gain knowledge through self-reading. It can also be used as a single point of reference while preparing for interviews, studying for Certifications and while working on projects.
Never miss a session
Every session you attend is recorded and shared with you after the session. Now that means you never miss on a session. Even if you are not able to attend one of the sessions due to any given reason, you have the recording available right after the session to go through
Certification Assistance
At the end of training, we guide you on the structure of the Certification. We also help you with tips & tricks to clear Certification. Our specially designed Certification Mock tests help you assess yourself before you appear for the certification exam. Hence, you get a clear understanding of the areas where you need to work. This helps you perform better during the certification exam. Itt also helps you save the Certification Fee as you apply for Certification exam only when you are ready.
Placement Assistance
We are associated with multiple recruiting companies and can help you get a job through one of our associates. Please click here to send us our details and queries. One of our counselors will get in touch.
Career Counseling
We understand that while you plan to make a career in a new technology, you need a lot of guidance and assistance to take the right decisions. We help you understand which technology is right for you based on your qualification and prior work experience. It helps you decide which technology to get into. Please click here to send us our details and queries. One of our counselors will get in touch.

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